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Send new conversations to a spreadsheet, post them in a team chat, add customers to your CRM, or reply from another tool. The miniDesk app on Zapier uses the same webhooks and API as any integration.

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Connect

  1. In miniDesk, go to Settings → API and create an API key just for Zapier, so you can revoke it on its own.
  2. In Zapier, pick miniDesk as the app of a trigger or action, choose Sign in, and paste the key.
Zapier checks the key by listing the webhooks it made. It reads no conversation to do that.

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Triggers

They are instant. Turning a Zap on adds a webhook to your workspace, and turning it off removes it. You see these webhooks under Settings → Webhooks, marked as made by your Zapier key. Revoking the key removes them too. While you build the Zap, Zapier shows your three most recent conversations as samples, in the same shape a live Zap gets. A workspace with no conversation yet gets one example instead. Each trigger gives you conversation (status, priority, category, channel, language, and the customer’s name and email), message on the first two, change on the last two, and actor: who caused it. Internal notes, AI drafts and your team’s email addresses are never sent.
Conversations your team starts, and ones this same key creates, do not fire New Conversation. A Zap that creates a conversation never sets itself off.

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Actions

  • Send Reply: send a reply to the customer. This reaches a real person and cannot be unsent.
  • Add Internal Note: add a note to a conversation that only your team sees.
  • Create Conversation: save a message a customer sent you elsewhere as a new conversation. The AI may answer it, as it would on any channel.
  • Create or Update Customer: create a customer, or change the name and note of the one with this email.

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Searches

  • Find Customer: find a customer by email.

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Example: new conversations to a sheet

  1. Trigger: miniDesk → New Conversation.
  2. Action: Google Sheets → Create Spreadsheet Row, with Conversation Reference, Conversation Requester Email and Message Body.
A Zap can post a conversation into a team chat, but a reply typed there does not reach the customer. To answer from Slack, use miniDesk’s own Slack integration on the Channels screen.