Skip to main content
The help center is a public site of the articles your team writes in the dashboard, under Help center. Customers find answers there before they write to you, the chat’s Help tab searches the same articles, and the AI answers from them too.

​
It goes live with your first article

A new help center is Not live yet. Its address answers “not found” and nothing links to it until you publish your first public article. Then it is Live by itself: anyone can read your public articles, and the chat shows its Help tab if you turned that on. The status sits above the help center’s settings, with the address to copy and an Open button. Switch off Help center on to take the whole site down: its address answers “not found” and the chat’s Help tab hides.

​
Its address

Every help center has an address on miniDesk, made of the Address you choose (lowercase letters, digits and dashes) followed by -help.minidesk.ai, like acme-help.minidesk.ai.

​
Your own domain

On the paid plans, you can serve it on your own address instead, like help.acme.com:
  1. Under Help center → Settings → Where it lives, enter the domain under Own domain and choose Connect.
  2. Add the DNS record the dashboard shows at your DNS provider.
  3. Wait for the status to change from Waiting for DNS to Live. The certificate is issued on its own once the record resolves. Check again checks now instead of waiting.
If the workspace moves back to the Free plan, your own domain redirects to the same page on the miniDesk address, so links already shared keep working.

​
Languages

Choose a Default language and add the others the site is published in. An article that is not translated into a language stays a draft there, so readers never get a half-translated page.

​
Contact us

With Contact us on, the site shows Contact us and Start a chat. They open your website chat when it is on, and otherwise a contact form answered by email. Switch it off to hide both. My tickets, where a customer follows their own conversations, stays either way.

​
The AI reads published articles

Each published public article becomes a reference document for the AI, in each language it is published in. Unpublish or delete it and the AI stops using it.