[email protected], there is no need to move
them. Forward that address to us, and each message becomes a conversation in
your inbox. Replies go back out from your address, so nothing changes for the
customer.
No DNS changes. No code.
Set it up
1
Add the channel
In the dashboard, go to Channels and pick Email.
2
Tell us the address you forward from
Your own support address, like
[email protected]. We detect your
provider from the domain, so there is no list to pick from.3
Copy your forwarding address
You get one that looks like
[email protected]. This is the
destination for the rule you are about to create.4
Turn forwarding on at your provider
The dashboard shows the steps for your specific provider. Follow them in
another tab and leave the dashboard open so you can copy as you go.
Why we ask what you forward from
Two reasons, and both save you trouble later. First, it tells us which setup instructions to show you. Gmail and Google Workspace share mail servers but have completely different instructions. A personal account goes through Settings and needs a confirmation code; a Workspace domain goes through the admin console and does not. Guessing from mail servers alone would send half of all Gmail users down the wrong path. Second, it lets us recognise your provider’s own messages, so a forwarding confirmation email does not turn into a support ticket.Providers we give specific steps for
Gmail, Google Workspace, Outlook and Hotmail, Microsoft 365, Yahoo, iCloud, and Zoho. Anything else gets generic instructions, which work fine. Every mail provider can forward; only the menus differ.Confirmation codes
Some providers, Gmail especially, send a confirmation code to the destination address before they will forward anything. We catch that automatically. The code arrives at your forwarding address, we recognise it as a setup message rather than a customer question, and the dashboard shows it to you. It never becomes a ticket.The four states
The Channels screen shows which one you are in:
The middle two look identical if you only check whether the channel is
enabled, which is why they are named separately. “Waiting” almost always means
the forwarding rule at your provider was never switched on.