Get a token first
In the dashboard, go to Settings → MCP and create a credential. It starts withmdsk_mcp_ and is shown once, so keep it somewhere before you close the
dialog.
Claude Desktop
1
Open the config file
Settings → Developer → Edit Config, which opens
claude_desktop_config.json.2
Add the server
minidesk alongside them rather
than replacing the object.3
Restart Claude
Fully quit and reopen. The tools appear in the tools menu once it comes
back.
claude.ai
1
Open connector settings
Settings → Connectors → Add custom connector.
2
Enter the server URL
https://api.minidesk.ai/mcp3
Add the authorization header
Name
Authorization, value Bearer mdsk_mcp_YOUR_TOKEN.Claude Code
/mcp inside a session.
Try it
Once connected, ask in plain language:What is waiting in support right now?
Read ticket ACME-1042, check our refund policy, and draft a reply.
Who has the most open conversations?Claude picks the right tool from the descriptions, so you do not need to name them.
Confirm what it can do
Ask it to send something and it will tell you it cannot. That is expected: there is no send tool, so the queue is safe to connect to a production workspace. See what an agent cannot do.If it does not appear
No tools show up
No tools show up
Almost always the header. It must be
Authorization with the value
Bearer mdsk_mcp_..., including the word Bearer and one space.Everything returns an auth error
Everything returns an auth error
Check the token is an MCP credential and not an API one. An
mdsk_api_ token is rejected by this endpoint by design. Also check it has
not been revoked in Settings → MCP.Claude Desktop ignores the config
Claude Desktop ignores the config
Validate the JSON. A trailing comma silently stops the whole file loading,
and Claude shows no error for it.