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Get a token first

In the dashboard, go to Settings → MCP and create a credential. It starts with mdsk_mcp_ and is shown once.

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Add the connector

1

Open connector settings

Settings → Connectors → Create. You need a plan that includes custom connectors, and on a workspace account an admin may need to allow them first.
2

Fill in the server

3

Save and enable it

Turn the connector on in the composer for the conversations where you want it.

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Try it

Summarise what is waiting in support.
Which conversations have been waiting longest, and what are they about?
Read ticket ACME-1042 and draft a reply using our documentation.

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What it can and cannot do

It can read your queue, read conversations, search your reference documents, and write a draft for review. It cannot send a reply, change a status, or assign anything. Those tools do not exist, which is why connecting a production workspace is safe. See what an agent cannot do.

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If it does not work

ChatGPT validates the server on save. Check the URL has no trailing slash and that the header value begins with Bearer including the space.
The token is probably an API credential rather than an MCP one. They are not interchangeable: mdsk_api_ is rejected here on purpose.
They are gated by plan and, on workspace accounts, by an admin setting. That is on OpenAI’s side, not ours.