Update a ticket
Tickets
Update a ticket
Change status, priority, category or assignee. Send at least one field.
The status state machine is new → open → pending → resolved → closed. resolved and closed can both go back to open. Anything else returns 422.
PATCH
Update a ticket
Authorizations
An API credential from Settings → API, sent as Authorization: Bearer mdsk_api_.... Issued per workspace and shown once.
Path Parameters
The ticket's id.
Body
application/json
Available options:
new, open, pending, resolved, closed Available options:
low, normal, high, urgent Required string length:
1 - 60Pattern:
^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$Response
The updated ticket.
Pattern:
^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$Available options:
new, open, pending, resolved, closed Available options:
low, normal, high, urgent Available options:
agent, widget, email, api