> ## Documentation Index
> Fetch the complete documentation index at: https://docs.minidesk.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Slack

> Your team reads and answers conversations in a Slack channel.

Every new conversation is posted in a Slack channel you pick. Each later
message in it, from the customer, your team or the AI, is a reply in that
post's thread. A reply your team types in the thread goes to the customer,
on the channel they wrote in on: email, chat, WhatsApp or any other.

Slack is not a channel. No customer writes to you on Slack; it is a place your
team works from, like [Discord](https://docs.minidesk.ai/integrations/discord.md).

## Connect

1. In miniDesk, go to **Channels** and choose **Connect** on the Slack card.
   You need to be an owner of the workspace.
2. Choose **Continue to Slack**, and allow the miniDesk app in your Slack
   workspace.
3. Back on **Channels**, open Slack and pick the channel conversations are
   posted in. For a private channel, invite the miniDesk app to it first
   (`/invite @miniDesk`).

One Slack workspace connects to one miniDesk workspace.

## Answer from Slack

* **Reply in the thread** of a conversation. The customer gets it under your
  name, exactly as if you had sent it from miniDesk.
* **Start with `note:`** to write an internal note instead. Only your team
  sees it in miniDesk; the customer never does.

Only people whose Slack email address belongs to an active member of the
miniDesk workspace can answer. Anyone else in the channel who replies in a
thread gets a message only they can see, and nothing reaches the customer.
Internal notes written in miniDesk are never posted to Slack.

## What the app can see

The app asks Slack to:

| Permission | Why |
| - | - |
| Send messages, including to public channels it was not invited to | Post the conversation and its thread replies. |
| Read messages in channels it is in | Read the replies your team types in those threads. Messages outside the threads it started are ignored. |
| See channel names | Show you the channels to pick from. |
| See people's email addresses | Match a Slack user to a miniDesk member. |

## Pause or disconnect

On **Channels**, open Slack. **Post conversations** off keeps the connection
and posts nothing. **Disconnect** forgets the access Slack gave miniDesk; what
was already posted stays in Slack.

If miniDesk cannot post, for example because the app was removed from the
channel, the Slack row says **Needs attention** with the reason.


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