> ## Documentation Index
> Fetch the complete documentation index at: https://docs.minidesk.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Help center

> A public site of your articles, searchable from the chat, on a miniDesk address or your own domain.

The help center is a public site of the articles your team writes in the
dashboard, under **Help center**. Customers find answers there before they
write to you, the chat's **Help tab** searches the same articles, and the AI
answers from them too.

## It goes live with your first article

A new help center is **Not live yet**. Its address answers "not found" and
nothing links to it until you publish your first public article. Then it is
**Live** by itself: anyone can read your public articles, and the chat shows its
Help tab if you turned that on.

The status sits above the help center's settings, with the address to copy and
an **Open** button. Switch off **Help center on** to take the whole site down:
its address answers "not found" and the chat's Help tab hides.

## Its address

Every help center has an address on miniDesk, made of the **Address** you choose
(lowercase letters, digits and dashes) followed by `-help.minidesk.ai`, like
`acme-help.minidesk.ai`.

### Your own domain

On the paid plans, you can serve it on your own address instead, like
`help.acme.com`:

1. Under **Help center → Settings → Where it lives**, enter the domain under
   **Own domain** and choose **Connect**.
2. Add the DNS record the dashboard shows at your DNS provider.
3. Wait for the status to change from **Waiting for DNS** to **Live**. The
   certificate is issued on its own once the record resolves. **Check again**
   checks now instead of waiting.

If the workspace moves back to the Free plan, your own domain redirects to the
same page on the miniDesk address, so links already shared keep working.

## Languages

Choose a **Default language** and add the others the site is published in. An
article that is not translated into a language stays a draft there, so readers
never get a half-translated page.

## Contact us

With **Contact us on**, the site shows **Contact us** and **Start a chat**. They
open your website chat when it is on, and otherwise a contact form answered by
email. Switch it off to hide both. **My tickets**, where a customer follows
their own conversations, stays either way.

## The AI reads published articles

Each published public article becomes a reference document for the AI, in each
language it is published in. Unpublish or delete it and the AI stops using it.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.