> ## Documentation Index
> Fetch the complete documentation index at: https://docs.minidesk.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Branding and white labeling

> Where your customers see miniDesk on the free plan, and what a paid plan removes.

On the free plan, your customers see a small miniDesk credit on the chat, the
contact form, your emails, and the first message on Instagram, Messenger and
Telegram. Every paid plan removes all of it.

That is what we mean by **white labeling**: your customers see your name and
your logo, and never ours.

## What changes with your plan

| Where | On the free plan | On a paid plan |
| - | - | - |
| Chat widget | A **Powered by miniDesk.ai** line under the message box. The miniDesk mark in the header if you have not uploaded a logo. | No credit. The header shows your logo, or no logo at all. |
| Contact form | A **Powered by miniDesk.ai** line under the form. | No credit. |
| Email | "Sent from miniDesk.ai on behalf of" your workspace, in the footer. The miniDesk mark at the top if you have not uploaded a logo. | No credit. The top shows your logo, or no logo at all. |
| Instagram, Messenger, Telegram | "Sent from miniDesk.ai" at the end of the first message in each conversation. | No credit. |

The Starter, Growth and Scale plans all include white labeling. Nothing else in
the product changes between free and paid: every plan has the whole product.

## Instagram, Messenger and Telegram

The line is added once per conversation, to the first message we send:

* the confirmation message, if one goes out;
* otherwise, your first reply.

It is never sent as a message of its own. A separate message would notify the
customer's phone for nothing and invite a "thanks" that reopens the
conversation. On Instagram and Messenger it would often not arrive at all,
because Meta only accepts replies within 24 hours of the customer's last
message.

The line is written in the language of the conversation. On Telegram, the
reply to **Start** never carries it.

## Your logo

Upload your logo in **Settings → Workspace**. It replaces the miniDesk mark in
the chat widget header and at the top of your emails, on every plan.

Without a logo, the free plan fills that space with the miniDesk mark. A paid
plan leaves it empty instead, because filling your header with our mark is the
opposite of what you paid for.

## When it takes effect

We check your plan every time we send a message or load the chat and the form.
Nothing is stored on old messages.

* **Upgrade:** the credit disappears from the next message and the next page
  load.
* **Cancel:** your workspace goes back to the free plan, and the credit
  returns.
* **Failed payment:** your plan, and its white labeling, stays for 10 days
  while you update the card. After that the workspace is treated as free.

Messages already delivered stay as they were sent.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.