> ## Documentation Index
> Fetch the complete documentation index at: https://docs.minidesk.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Request an AI draft

> Requests a draft reply for the ticket. If a draft already exists for the customer's latest message, returns that instead of writing another.

One draft per customer message: once that draft has been sent (by auto-send, a person, or a reply with `draft_id`), this returns 409 `conflict` until the customer writes again.

Returns 409 `ai_disabled` if AI is disabled for the workspace. An owner can enable it in the dashboard under automation settings.



## OpenAPI

````yaml /api-reference/openapi.json post /tickets/{id}/draft
openapi: 3.1.0
info:
  title: miniDesk API
  version: 1.0.0
  description: >-
    Create and work support tickets from your own systems. Every response
    carries an `X-Request-Id`; quote it when reporting a problem.
servers:
  - url: https://api.minidesk.ai/v1
security:
  - bearerAuth: []
paths:
  /tickets/{id}/draft:
    post:
      tags:
        - Tickets
      summary: Request an AI draft
      description: >-
        Requests a draft reply for the ticket. If a draft already exists for the
        customer's latest message, returns that instead of writing another.


        One draft per customer message: once that draft has been sent (by
        auto-send, a person, or a reply with `draft_id`), this returns 409
        `conflict` until the customer writes again.


        Returns 409 `ai_disabled` if AI is disabled for the workspace. An owner
        can enable it in the dashboard under automation settings.
      operationId: createTicketDraft
      parameters:
        - name: id
          in: path
          required: true
          description: The ticket's id.
          schema:
            type: string
            format: uuid
      responses:
        '200':
          description: An existing draft was returned.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Draft'
        '201':
          description: A new draft was written.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Draft'
        '401':
          description: Missing, malformed, or revoked credential.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
        '404':
          description: Unknown id, or a resource belonging to another workspace.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
        '409':
          description: Conflicts with existing data. `field` names the offending property.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
        '429':
          description: Over the rate limit. See the `Retry-After` header.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
        '503':
          description: A dependency is unavailable.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
components:
  schemas:
    Draft:
      type: object
      properties:
        id:
          type: string
          format: uuid
          pattern: >-
            ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
        body:
          type: string
        created_at:
          type: string
        existing:
          type: boolean
      required:
        - id
        - body
        - created_at
        - existing
    Error:
      type: object
      properties:
        error:
          type: object
          properties:
            code:
              type: string
              enum:
                - validation_failed
                - invalid_credential
                - identity_required
                - identity_invalid
                - forbidden
                - email_unconfirmed
                - seat_unavailable
                - not_found
                - conflict
                - quota_exceeded
                - invalid_transition
                - ai_disabled
                - rate_limited
                - internal_error
                - service_unavailable
            message:
              type: string
            field:
              type: string
          required:
            - code
            - message
      required:
        - error
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: >-
        An API credential from **Settings → API**, sent as `Authorization:
        Bearer mdsk_api_...`. Issued per workspace and shown once.

````

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